How do I handle a refund request for an ACH Debit InstaLink that has already settled?

Do not assume Skydo can initiate a standard refund after settlement. For an ACH Debit dispute, the payer must contact their bank to start the applicable bank-led process. Once approved, the exporter must return the payment amount and applicable fees to Skydo. The refund policy also requires a valid sender-bank recall for ACH Debit payment-link refunds.

Contact support@skydo.com with the payment reference before returning money separately. Tell the payer to speak to their source bank, and disclose any other refund or dispute already opened. Ask Skydo for the exact bank-led process, amount and evidence needed for your payment. Do not treat an ordinary bank-transfer dispute as the same process.