Why does my applied exchange rate differ from the rate I can see online now?

A rate displayed now is not a reliable comparison for an earlier conversion. Compare the same currency pair, quote direction and time as the payment's actual conversion. Also separate the applied rate from the net amount after fees.

Check the conversion information in your payment record and FIRA. Check the conversion date and timestamp on the FIRA. Zero FX markup does not mean the rate is fixed before conversion. If the figures still appear inconsistent, send the payment reference, applied rate and the time-matched benchmark to support@skydo.com. Do not treat today's rate or the rate when the invoice was issued as proof that a past conversion was wrong.