Why can a completed video-KYC session still be rejected?

Completing the call is not the same as passing the review. A video check may be rejected if answers conflict with the documents, are unsatisfactory, fail quality requirements or do not meet applicable policies.

Read the decision or follow-up request before acting. If the issue is incorrect information or unclear evidence, ask support whether a correction or another session is permitted for your case. Do not assume every rejection can be retried or that it always means permanent account closure. Give accurate information and wait for the specific next step instead of starting another account to avoid the decision.