What should I do with a duplicate or cancelled invoice in Skydo?

Identify which invoice is the valid one before removing anything. Compare the invoice numbers, issue dates, client correspondence, and any linked payments. If you accidentally sent two payment requests, tell the client which one to use.

An invoice may be deleted to correct an error or cancellation where the option is available. Deleting it does not cancel a bank payment or issue a refund. If either record has a payment attached, a document already issued, or a connection to your accounting software, ask support how to correct the records without losing the trail. Keep the cancelled or duplicate reference in your own records and confirm the correct outstanding balance after the correction.