My client says they paid, but InstaLinks still shows Outstanding. What should I do?

“Outstanding” does not confirm that your client has authorised or completed the payment. Outstanding is the initial status when a link is created.

Ask the client for the actual transaction receipt, not just confirmation that they opened the link or scheduled a payment. Match the amount, currency, recipient details and reference against the payment you are checking. If they used a bank transfer instead of the link, mention that when contacting support so the two routes are not confused. Email support@skydo.com if the payer has a completed receipt but Skydo still has no matching payment. Do not ask the client to pay again until the first attempt is located.