What should my customer do if their bank will not allow the full invoice amount?

Ask the customer to check the reason with its bank. A sending-bank limit is different from Skydo confirming that a payment amount can be accepted. Do not tell the payer to split the payment or change its purpose to get around a limit.

The customer can ask its bank whether it can approve the intended business payment or offer another supported transfer method. Give Support the invoice amount, currency, payer country and proposed route before agreeing a different collection arrangement.

If instalments are commercially appropriate, confirm each transfer's eligibility and references first. Keep the original invoice and written payment arrangement. Never create false invoices simply to make a transfer fit a bank's limit.