How to close Payoneer account
To close a Payoneer account, submit a closure request to Payoneer customer care through the contact form in the Payoneer Support Center, reached from your dashboard.
- Remaining funds: Payoneer asks you to use up or withdraw any balance first, since money left in the account is lost once it closes.
- Records: Download statements, invoices and transaction history beforehand, because access ends after closure.
- Restrictions: A closed Payoneer account cannot be reopened, its email address cannot be used for a new account, and previously used funding sources cannot be linked to a new Payoneer account.
If cost is the reason for leaving, reviewing Payoneer pricing before sending the request can confirm whether fees are the actual issue, since the closure is permanent.
- Log in: Sign in to your Payoneer dashboard.
- Open Help: Click Help on the right side of the screen.
- Go to the Support Center: Choose Support Center - Home.
- Find account settings: Click My Payoneer Account.
- Choose closure: Select Close/Reopen Account, then click I wish to close my account.
- Read the warnings: Go through the closure warnings shown, then click Contact Us.
- Submit the form: Complete the customer care form, including why you are leaving, and send it.
- Wait for confirmation: Payoneer support contacts you by email to finalise the closure, which usually takes about 3 to 5 days.