The INR is in my bank, but Skydo still shows the payment as pending. What should I do?
First check that the bank credit belongs to this payment. Compare the INR amount, credit date and available bank reference with the Skydo payment record. Similar amounts can belong to different transfers.
If the credit matches, send the reference and relevant statement entry to support@skydo.com and ask them to check the status discrepancy. Keep the bank evidence with the invoice while the record is corrected. Do not request a second settlement or ask the payer to send again just because the dashboard has not caught up. If the match is uncertain, say so instead of marking the invoice paid on a guess.