Can the payer raise a chargeback on an ordinary bank transfer through Skydo?

Ordinary sender-authorised bank transfers do not use the same chargeback process as ACH Debit links. Commercial disputes must be resolved between the buyer and exporter. Do not apply the ACH Debit InstaLinks dispute process to every bank payment.

If the payer says they contacted their bank, ask what process was actually opened: a trace, recall, error report or dispute. Send the notice and original reference to support@skydo.com so the payment method and request can be identified. Do not ignore a bank notice just because it uses different wording, and do not promise that the funds can never be challenged or recalled. The available action depends on the actual route and facts.