The beneficiary name on my client’s receipt is wrong. What should we do?

Compare the receipt with the exact beneficiary name in the receiving instructions. If the payer entered a different name, ask them to contact their bank and report the mismatch. Send the receipt and correct instructions to support@skydo.com so the receiving side can be checked too.

Do not assume the bank will accept a shortened name or automatically correct it. A mismatch may need investigation, and the funds may be held or returned. Wait for a confirmed outcome before asking the client to resend. For future payments, give the client a fresh copy of the correct instructions and ask them to check their saved beneficiary record.