How do I escalate a payment trace that is not getting resolved?

Reply to the existing support conversation with the payment reference, the last update and the question still unanswered. State whether you need confirmation of receipt, a bank trace, a failed INR credit investigation or a return update.

If the complaint remains unresolved or the response is unsatisfactory, Skydo's grievance policy provides escalation to its Grievance Redressal Officer and then its Nodal Officer. Use the current contacts and process on the grievance-policy page. Include the earlier complaint reference and evidence already supplied. Keep a copy of the complaint and responses. A complaint acknowledgement is not a confirmation that funds have been found or a promise of an immediate bank credit.