What should I do if I am not sure my customer's payment is an allowed transaction?

Check before asking the customer to pay. Skydo's Terms restrict the service to genuine permitted transactions and include a Prohibited Transactions annexure. Having receiving details does not approve every new product, service or payer arrangement.

Give Support a clear description of what you sold, who will pay, the payer's country, currency and amount. Include the invoice or contract and explain any unusual source of funds or third-party payer. Avoid vague descriptions that hide the real activity.

Wait for a clear answer for the proposed transaction. Do not treat an earlier payment, another company's approval or a purpose-code selection as blanket permission. Keep the explanation and any requested evidence accurate.