How should I respond when a client says a Skydo-related payment request looks fraudulent?

Ask the client to pause payment. Contact them through a channel you already know and compare the request with what you intended to send. Do not dismiss the concern because a message uses your name or an existing thread.

If the request differs or cannot be verified, contact support@skydo.com. Share the message details, expected request and whether the client clicked a link or paid. Hide unrelated information.

Once verified, explain which instructions to use. If you find a fake message, preserve it and warn affected clients through trusted channels. Do not ask the client to make a small payment as a fraud check.