What records should I provide if the payer name differs from the invoiced client?

Keep the invoice and the actual payment record unchanged. Ask the client to explain who paid and how that payer relates to the invoiced business. Gather the client's payment confirmation, relevant agreement, and any payment-platform statement that links the transfer to your invoice.

Send the explanation and payment reference to Skydo support for review. Do not rename the client or edit the remittance advice just to make the names match. A different payer name is not something you should approve yourself, and having an email does not guarantee that all required evidence has been met. Wait for the transaction-specific document request and outcome before treating the issue as resolved.