My payment is settled but the FIRA is missing. What should I do?

First confirm that the payment has settled, rather than only been initiated or received for processing. Open the correct invoice or payment record and check whether the FIRA is available there. Also check any document notification sent to your registered email.

If the document is still missing, contact Skydo support with the invoice number, payment reference, settlement date, amount, and currency. Say whether the problem affects one payment or several. Keep the bank credit and other payment evidence while support checks the missing document. Do not generate your own replacement FIRA or assume a promised delivery time from another payment applies to this one.