What should I do if a FIRA or receipt download fails?

Check whether the problem affects one document or the whole download. If a bulk download fails, try opening the relevant settled payment and downloading its document individually. Check that your browser has not blocked the download and that the file was not saved to another folder.

If it still fails, contact support with the document type, invoice or payment reference, error message, and a screenshot. Include the browser and whether you tried an individual or bulk download. Do not include passwords, one-time codes, or unrelated clients' documents. Keep track of which files you have already saved so repeated attempts do not leave you unsure which payment documents are still missing.