What should I do if my client cannot finish InstaLink authorisation?

Ask the client to stop at the error and note the message shown. Confirm that they are using the intended payment link and the supported ACH Debit method. Do not ask for their bank password, one-time code or full banking screenshot.

Contact Skydo Support with the link reference, the time of the attempt and the error text, hiding sensitive bank details. If the client is unsure whether an attempt was accepted or their bank was debited, ask Support to check before starting another payment. An authorisation confirmation alone is not proof that money reached your Indian bank. A payment that fails later is a separate payment-status issue, not necessarily a problem with creating the link.