Does my customer need intermediary-bank details to pay my Skydo account?

Only include intermediary-bank details when the payment instructions for the selected route specify them. They are not a universal extra set of fields for every local transfer or every SWIFT payment.

Share the full current instruction set with the customer. If their bank asks for a correspondent or intermediary bank that is not listed, do not search for a likely bank or reuse one from a previous payment in another currency. Ask Support to confirm what applies to this account and currency.

If payment has already been sent, keep the original transfer receipt and any SWIFT confirmation. Those records help the banks check the actual route used rather than a route the payer intended to use.