What should I do if the receiving account I used before is no longer visible?

Do not keep sharing the old details until Support confirms they are still valid. An old invoice or a previous successful payment is not enough to confirm that the same receiving instructions remain usable.

Tell Support which currency and transfer method you need, and whether a customer is about to pay or has already sent funds. Share the old instructions through the support channel so the team can identify the account.

For an unsent payment, ask the customer to wait for confirmed instructions. For a payment already sent, ask for the final bank receipt and include it in the support request. Do not send a replacement set and ask the customer to pay again while the original transfer is unresolved.