How do I follow up if I have not received a complaint reference or acknowledgement?

Check inbox, spam and junk folders. Confirm your original email went to support@skydo.com and keep its sent date and time.

Follow up on the same thread where possible. Include the original subject, sending address, time and a brief issue summary. Ask for receipt confirmation and a complaint or query reference. Do not resend sensitive attachments unnecessarily.

Keep the complaint acknowledgement email and reference number. If there is still no response, use its escalation process with the original correspondence. An acknowledgement confirms receipt, not resolution. If the concern is a security incident, report any new activity rather than waiting silently for a reference.