How do I follow up on an open Skydo support case?

Reply to the existing email or quote the reference. Say what remains unresolved, what changed and what you need next. Include new evidence only where it helps explain the remaining issue.

If support requested information, answer clearly. If you cannot provide it, explain why and ask for another next step. Request the current status and expected next update if more time is needed.

Keep a dated record of replies. Avoid opening separate cases for the same problem unless asked. If the response remains unsatisfactory, escalate through Skydo's grievance process with the reference and correspondence. A status update alone does not mean the issue is fixed.