How do I escalate a complaint to Skydo’s Grievance Redressal Officer?

If you have not received a satisfactory Level 1 resolution, follow the next step in Skydo's grievance process. The policy currently lists grievance.officer@skydo.com for the Grievance Redressal Officer.

Send the original reference, first-report date, support replies and a concise explanation of what remains unresolved. State the outcome you want reviewed. Include relevant evidence without passwords, OTPs or unrelated personal information.

Keep the escalation and reply with the original record. Check the live grievance policy before sending because contacts can change. Escalating does not guarantee a specific outcome, establish a refund right or mean a payment can be reversed.