How do I escalate a complaint to Skydo’s Nodal Officer?

Escalate to the Nodal Officer at Level 3 if the Level 2 response is unsatisfactory or the issue remains unresolved under the escalation process. The policy currently lists nodal.officer@skydo.com.

Include the original reference, Level 1 and Level 2 correspondence, key dates and the unresolved point. State what you want the Nodal Officer to review. Avoid unnecessary identity documents and secret login information.

Keep a copy and check the current grievance policy for the contact and process. If more time is needed, ask for the reason and next expected update. This is an escalation route, not a promise of a different decision or an automatic reversal of account restrictions.