How long should I expect a Skydo complaint to take?

Acknowledgement, initial support review and later grievance stages have different target times. An acknowledgement does not mean the case has been resolved. Timelines can depend on when the complaint reaches each stage.

Keep the complaint reference and ask the team handling your case which stage it is at and when the next response is due. If a reply is unsatisfactory or overdue, use the escalation route in the current policy. Do not treat acknowledgement as resolution or assume the clock restarts on each follow-up.