What should I do if my support case is closed but the problem is not fixed?

Reply to the correspondence and explain that the issue continues. Quote the reference, describe what remains wrong and give a recent relevant example or safe screenshot. Separate the original problem from any new issue.

Ask support to review the unresolved point and confirm how it will be tracked. Do not assume closed status means you accepted the result or that a reopen button exists.

If the response stays unsatisfactory, follow Skydo's grievance escalation process. Include the closure message and earlier replies. Keep the explanation factual and state the specific outcome to review. Preserve evidence before making changes that could hide the remaining problem.