My client overpaid and the funds have not settled to India. Can the excess be returned?
Contact support@skydo.com promptly with the receipt, intended invoice amount and amount sent. Explain that the payment was too large and ask Skydo to confirm its current stage before any further action.
Skydo's refund policy includes erroneous transfers, but that does not establish a right to a partial refund or guarantee that the excess can be separated from the payment. Ask whether the available route is a return of the whole payment or another approved resolution. For ACH Debit payment links, the policy requires a sender-bank recall rather than a normal payee-initiated refund. Do not ask the payer to send a corrected payment while the first payment is unresolved.