What should I do if my customer cannot find the receiving bank in their bank list?

First compare the bank name, bank country and routing code with the current receiving instructions. The payer should search using the supplied details, not your Indian bank's name or your trading name.

If the correct bank still does not appear, ask the payer's bank whether it supports transfers to that account and whether it can use the supplied routing code. Do not select a similar bank name just to move past the form.

Send Support the bank-list problem, intended currency and transfer method. If another route is needed, obtain a complete, confirmed instruction set for it. Do not combine the old account number with the new route's bank or routing code.