What should my customer do if their bank form cannot fit the receiving details?

Do not silently shorten the beneficiary name, remove account digits or drop a required routing field. First ask the payer to confirm that the form is for the correct country and transfer method.

If the correct form still has a character limit, ask the payer's bank how it accepts the supplied instructions. Share the exact field, its limit and the complete intended value with Support. Use a screenshot with unrelated personal information hidden where possible.

Wait for a confirmed format rather than trying several shortened versions. If a transfer was already submitted with cut-off details, obtain the final receipt and tell Support which field was changed so the payment can be checked.