What should I do if a payer platform asks me to log in to the receiving bank?

Do not enter your Skydo login into a third-party bank-login form. A Skydo receiving account is not a traditional bank account and does not automatically include separate online-banking credentials.

Check whether the platform offers a manual method using the receiving account and routing details. Before using it, ask Support whether that platform and verification method work with your account.

If bank-login verification is mandatory, send Support the platform name and the exact requirement. Do not use another person's bank login or create false account information. If a compatible route cannot be confirmed, agree another supported way for the customer to pay before any transfer is started.