Can my customer send money before my Skydo receiving account is ready?

Wait until you have confirmation that the receiving account is active and you have its current payment instructions. Do not send a customer guessed details, another exporter's account details or an old set of instructions simply to meet an invoice deadline.

If the customer has already paid before you confirmed readiness, ask for the final transfer receipt. Check the destination account, payment currency, amount, date and reference, then send the receipt to support@skydo.com. Explain that payment was initiated before account readiness was confirmed.

Do not ask the customer to pay again while the first transfer is unresolved. Support needs to check the actual account and payment before advising the next step.