What should I do if I have not received a payment notification from Skydo?

First confirm whether the customer actually released the payment, and ask for its final receipt. Email and WhatsApp notifications are sent when funds reach the local receiving account, not necessarily when the customer initiates the transfer.

Check your email, including spam or filtered folders, and review the payment information in your Skydo account. A missing notification alone does not prove that the transfer failed.

If the expected receipt time has passed, email Support with the bank receipt, amount, currency, payment date and invoice. Explain whether the payment is missing from your account as well as from notifications. Do not request a duplicate payment merely to trigger a message.