Why is a payment missing from the report for the month I expected?

Check the invoice date, the date the client sent money, the date Skydo recorded the receipt, and the bank settlement date. They may fall in different months. Also check the payment's current status and the date range used for the export.

Find the payment individually using its reference, then compare it with the report. Do not create a second invoice or record a second receipt just to bring the total into the expected month. If the payment is still missing, send support the payment reference, report period, and the dates shown in the underlying records. Ask which date and status determine inclusion before changing your reconciliation.