What should I do if my customer sent money to the wrong account number or routing code?

Ask the customer to contact its sending bank immediately and give it the exact transfer record. The bank needs to check what was sent and what options remain. Do not promise that a payment can be corrected or recovered after it has been submitted.

Send Support the receipt and the correct Skydo instructions, clearly identifying the field that differs. Keep the original evidence unchanged. If the payer used old details, include those details too so Support can identify the intended receiving account.

Do not assume the funds will automatically move to the right account. Ask the customer not to send another payment until the first transfer's status is clear and the next instructions have been confirmed.