What information should I include when opening a Skydo support case?

Include your business name, registered email, what you expected and what happened instead. Add when the problem started, with time zone, and the exact error if available.

For access problems, include browser, device and sign-in method. For a payment or document issue, include the relevant reference and enough facts to identify it. Say what you already tried and whether the problem continues.

Skydo's grievance policy asks for complete details and relevant documents. Do not send a full archive of financial or customer records. Keep passwords, OTPs and unrelated personal data out of the case. Save a copy of your report and any reference you receive.