What should I do if a client disagrees with the ledger balance?

Ask the client which invoice or payment they believe is wrong. Compare the invoice amount and currency, the client's transfer proof, the Skydo payment record, and the bank credit. Keep the payment date separate from the invoice date.

Check for a partial payment, an agreed discount, a duplicate invoice, a payment recorded against another invoice, or a fee or currency-conversion difference. Make a short list of the lines you both agree on and the lines still in dispute. Send support the disputed invoice numbers and receipt references if the mapping appears wrong. Do not mark a balance as paid only to remove the disagreement; first establish what was actually received and what remains due.