I do not recognise a refund or recovery request on my payment. What should I do?

Do not send money or change bank details based only on the message. Contact support@skydo.com independently and ask Skydo to verify the original payment, requester, amount and bank process. Preserve the notice and related payment records.

If your bank account shows an unexpected debit or credit, contact the bank as well and keep its reference. Explain whether any legitimate refund, recall or dispute was already in progress. Skydo's grievance policy includes unauthorised transactions, billing issues and suspected fraud, so raise a complaint if the request cannot be explained. Do not share passwords or one-time codes, and do not assume every unexpected request is either genuine or fraudulent without checking.