What should I do if video KYC cannot detect my location?

Check that your device’s location service is enabled and that the browser you are using has permission to access it. Reopen the verification page after correcting the permission and follow the instruction in the session. Do not use a tool to falsify your location.

Video KYC captures your location, so an unresolved location error may prevent completion. If it still fails, note the error and contact support with your device and browser details. Ask whether you need a new session rather than assuming the interrupted attempt was accepted. Avoid sending screenshots that expose unnecessary identity details.