When is it safe to ask my client to resend a failed or missing payment?

Ask for a new payment only after you understand the first attempt's outcome. A missing record, pending status or initial failure message can need checking against the payer's bank record.

1. Get the final failure, cancellation or return confirmation for the first attempt.
2. If the records conflict, ask support@skydo.com to investigate using the original receipt.
3. Confirm the correct receiving details and resolve the reason for failure.
4. Agree the replacement with the client and keep both references separately.

If a bank recall or refund is still pending, tell Skydo before a replacement is sent. This reduces the risk of two payments or two returns being handled for one invoice.