Why is Skydo asking for documents before settling a payment?

Skydo's terms allow it to ask for transaction evidence, including invoices and the customer's payment confirmation, and for additional information needed for legal checks. A payment may not be ready for settlement while those checks are incomplete.

Read the request carefully, provide accurate documents through the route Skydo specifies and identify the payment reference they relate to. If a document is unavailable or a detail is wrong, tell support rather than sending unrelated substitutes. Ask which specific item remains outstanding. Sending documents does not itself mean the review has finished. Do not try to bypass the review by changing the payment description or asking the payer to split or resend the same funds.