My client says they cancelled the payment at their bank, but Skydo still shows it pending. What should I do?

Ask the client for the bank's written confirmation and whether it means the instruction was stopped before sending or a recall was requested after sending. Those are different outcomes. A recall request alone does not confirm that funds have returned.

Send that confirmation and the original payment reference to support@skydo.com. Ask Skydo to check whether it received the payment and whether any settlement or return is already in progress. Do not mark the payment cancelled only because the client requested cancellation, and do not arrange both a separate refund and a bank recall without telling Skydo. Wait for a confirmed final outcome before agreeing a replacement payment.