Why is Wise not working
Wise may not be working because of a service outage, a problem with your app, browser or device, an account restriction, or regulatory limits such as those on transfers out of India.
- Service outages: Wise sometimes has temporary server problems or delays on specific transfer routes. The official Wise Status page posts live updates on incidents.
- App or browser problems: Switching to a supported browser, clearing the cache, trying an incognito window, updating the app or restarting the device can fix many glitches.
- Accessibility settings: On mobile, the Wise app can be blocked when another app holds accessibility permissions, because such permissions could be used to mimic taps and make unauthorised transfers.
- Account restrictions: Wise may temporarily restrict an account while it runs safety checks or confirms identity to comply with regulations. Pending tasks usually appear by email or on the account home screen.
- Regional rules in India: Wise restricts outbound international transfers from personal accounts in India because of the local regulatory framework, while receiving money from abroad or using a business account may still work under specific partner rules.
Anyone unsure whether a feature is offered in their country can start with a Wise overview of the service and then check the Wise Help Centre, where logging in gives access to personalised support.