What should I do if my customer wants to pay in a currency that is not listed?

Do not send an unlisted currency to an account intended for a different currency and expect it to be converted automatically. First ask Support whether Skydo can accept the proposed currency through a live route for your account.

If it is not supported, agree a supported sending currency with your customer before they pay. The customer should check with their own bank how it can send that currency. Once agreed, share the receiving instructions for that exact currency and method.

If payment has already been sent, obtain the final receipt and ask Support to check it. Do not promise automatic acceptance, conversion or a completion date for a payment sent outside the confirmed instructions.