How should my US customer send an ACH payment to my Skydo account?

Give the customer the current local USD receiving instructions assigned to your business. Ask them to choose a bank transfer using ACH and to enter the beneficiary name, account number and ACH routing details exactly as supplied.

Include your invoice number as the payment reference, together with any reference instructions shown for the account. The payer should review the currency and destination before authorising the transfer and keep the final receipt.

An ACH bank transfer is not the same process as authorising an ACH debit through a payment link. If the customer wants to use a link, use the instructions on that link instead. If their bank cannot validate your receiving details, have the route checked before they send money.