What should I send Skydo Support to trace a missing incoming payment?

Send the final bank or platform payment receipt to support@skydo.com. Include the invoice and a short explanation of what is missing. A message saying “payment sent” is less useful than the actual transfer record.

Check that the receipt shows the sender, recipient, amount, currency, date, transaction reference and payment method. The destination account and routing details should be visible so Support can compare them with your receiving instructions. For a SWIFT payment, include the bank's payment confirmation or trace details if available.

Tell Support whether the payer's bank shows pending, completed or failed. Keep the original file unchanged and hide unrelated account activity rather than sending a full bank statement where it is not needed.

Say whether Skydo has no overseas receipt or whether the overseas payment arrived but the INR bank credit is missing. These are different payment stages and may need different traces.