I think the same payment fee was deducted twice. How do I report it?

Check whether the two entries are both charges for the same payment. One may be a transaction fee and the other tax, or they may belong to two different receipts. Match the transaction references, dates and documents before calling it a duplicate.

If the same fee appears twice for one receipt, email support@skydo.com with the payment reference and both entries. Explain the amount you believe was overcharged and attach only the relevant evidence. Ask for a breakdown and correction if a duplicate is confirmed. Do not assume a second charge is a refund fee or offset unless the record says so, and do not promise the client a fee reimbursement before the issue is resolved.