The fee invoice does not match the deduction from my settlement. What should I do?

Match the document to the correct payment reference and check whether it covers one receipt or several. Compare the transaction fee, any tax and the net credit separately. Do not compare a fee-only figure with a fee-plus-tax deduction.

If a difference remains, email support@skydo.com with the payment reference, the document and your calculation. State which amount or line does not agree and ask for an explanation or corrected document if appropriate. Keep the original and any corrected version together. Do not alter an issued document yourself or assume the difference is an exchange-rate loss without a transaction breakdown.