What should I do if my bank statement PDF is password-protected?

Do not send the password in a public message or alter the statement’s contents. Check whether your bank can provide an official version that can be opened for review, or ask Skydo which submission method it accepts for a protected document.

Use PDF format and check with support before submitting a password-protected statement. Keep the original statement and its account details unchanged. If the upload cannot be reviewed, use a permitted replacement or alternative document only after confirming the next step. A successful upload does not prove that a protected file was readable or that verification is complete.