Skydo says a refund attempt failed. What should I do?

Ask support@skydo.com for the failure reason and whether the funds remain available for a new attempt. Do not assume a failed attempt means the payer received the money.

Skydo can try alternate payment methods when the original method fails. If available methods fail, further bank-led evidence or source verification may be required. Ask the payer to involve the sending bank and provide the specific documents Skydo requests. Keep the original payment and failed-refund references together. Do not send another refund directly to a new account while Skydo is investigating; that could create two separate return processes for the same funds.