Why is a refund on hold while the payer supplies more bank details?

Skydo's refund policy allows it to hold the payment when the payer cannot provide the alternate details needed for a failed refund. Those details must be shared and verified before the return can be retried.

Ask support@skydo.com which exact information remains missing and have the payer work with the sending bank to supply it. Keep the original payment reference in the conversation. Do not invent a destination account or ask someone else to accept the refund for convenience. Ask for an update once the required evidence has been submitted. A refund hold is not the same as a successful refund, and there is no universal completion time while the required details remain unavailable.