Who pays the charges for a refund or chargeback?

The payee bears charges connected with a refund or chargeback. A return may involve processing and bank-transfer fees, as well as repayment of the original amount where required. Ask Support to confirm the charges for this payment.

Ask support@skydo.com for a payment-specific breakdown before agreeing the amount due. Separate the amount being returned from processing charges, bank charges and any amount already recovered. Do not assume the payer receives the full invoice value free of deductions or that Skydo absorbs a bank charge. Keep the final calculation and return evidence with the payment record. Ask Support to confirm the applicable refund fee for your payment.